Have questions about shopping with us? We've got answers! Browse our frequently asked questions below to find the information you need. If you can't find what you're looking for, feel free to reach out to our customer support team for assistance..
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- Pre Sale Questions
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Pre Sale Questions
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 5 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a proof of purchase.
Please make sure that you follow below steps:
To initiate a return, please contact our customer support team at info@yumii.net or through our Contact Us page. Provide your order number and details about the item(s) you wish to return. Our team will guide you through the return process.
Indeed, returned items are subject to a restocking fee. Additionally, please be aware that you will be accountable for the delivery expenses. Rest assured, upon returning the item(s), you will receive a full refund for their cost.
Most items are eligible for return, including clothing, accessories, and non-perishable goods. However, certain items such as personalized or custom-made products may not be eligible for return. Please check the product description or contact us for specific inquiries.
Refunds are typically processed within 3-5 business days after we receive the returned item(s). The funds will be credited back to your original method of payment.
Yes, we offer exchanges for items of equal or lesser value. Contact our customer support team to initiate an exchange and arrange for the return of the original item.
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or offer a refund, depending on the nature of the issue.
Items purchased during a sale or promotion are eligible for return under our standard return policy, unless otherwise stated. However, please note that promotional items may have limited exchange or refund options.
If you have any further questions about our Refund and Returns Policy, please reach out to our customer support team. We're here to assist you and ensure a seamless shopping experience.